Client Verbiage Template Pack

Having to have difficult conversations with your clients can be scary, right?

Wether it be raising your prices, setting boundaries or change behavior without offending them - it's one of the most dreaded (and lonely) thing you have to face as a service provider.

A good or bad customer service experience such as these, friend - can be a huge make or break point for your business's reputation and success. Not to mention - your mental health and sanity!

It's really easy to say the wrong thing - and hard to figure out the right words, so that's why I've got you covered with these comprehensive Verbiage Templates. 

Here's all the difficult conversations you'll have customizable copy & paste verbiage for:

• Talking About Price Increases
• Firing a Client Professionally & Gracefully
• Talk your client out of a service / set their expectations
• Recommending a client see another stylist for a service
• Saying no to client asking you to squeeze them in
• Following up with a client about booking an appointment
• Combatting resistance to putting a card on file
• When a New Potential Client Reaches Out To Book An Appointment But You Want Them To Use Your Form or Online Booking
• Responding to someone trying to book with you through text/email/dms etc.
• If someone wants to do a whole text/DM consultation
• If someone asks a question that can be answered on your website or elsewhere
• When a client asks when their appointment is
• Verbiage for a New Client Waitlist
• Requiring a Deposit Moving Forward
• Auto Reply Text If Someone Reaches Out Outside Of Business Hours
• Asking A Client To Move Appointment To A Different Time
• When A Client Is Unhappy With Their Hair
• Waiving First Offense Last Minute Cancellation/No-Show
• Removing Pre-Booking
• When A Client Disturbs Other People In The Salon
• When A Client Comes Too Early To Their Appointments
• When a Client Is Upset About Your New Booking Procedures

These professional, done for you templates will significantly increase the chance of you getting the most positive response from your client, even when the conversation is hard.